FAQ

FAQ

You can refer to the following information if you encounter the problems described in the following Frequently Asked Questions (FAQ).

Before checking the details of the FAQ, please check the running environment if the software cannot detect the camera, or the camera live view fails. You should make sure:

  • The Client is running on a PC or industrial PC with gigabit network interface card.

  • The network between the camera and the PC or industrial personal computer is gigabit network.

  • The jumbo frame of the PC's network adapter is enabled. If not, please enable the Jumbo Frame function of the network adapter.

  • The USB interface of the PC running the client software should be USB3 interface.

  • The USB cable which connects the PC and the USB3 Vision camera should meet the USB3 specifications.

  • The operation system is Windows XP (32-bit), Windows 7/10 (32/64-bit). Other operation system is not supported currently

If the solutions provided in the FAQ cannot solve your problem, please contact us for support. For details, see Get Support for details.